Return and Refund Policy
Last Updated: [7/3/2024]
Thank you for shopping with Gofresco Ltd. We strive to provide you with the highest quality products and service. This Return and Refund Policy outlines the conditions under which returns and refunds can be processed.
1. Returns
We accept returns under the following conditions:
- Eligibility: Returns are accepted within 14 days from the date you receive your order. The items must be unused, in their original condition, and with all tags and packaging intact.
- Exclusions: Certain items, including but not limited to custom or personalized products, may not be eligible for return. Please check the product description for any specific return restrictions.
- Process: To initiate a return, please contact our customer service team at Admin@gofrescoltd.com with your order number and reason for return. We will provide you with instructions on how to return the items.
2. Refunds
Refunds are processed under the following conditions:
- Processing Time: Once we receive and inspect the returned items, we will notify you of the status of your refund. Refunds are typically processed within 14 days of receiving the returned items.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.
- Shipping Costs: Shipping costs for the return are generally non-refundable unless the return is due to an error on our part or a defective product. The customer is responsible for the return shipping costs unless otherwise specified.
3. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at Admin@gofrescoltd.com. We will provide you with instructions on how to return the item, and we will either issue a refund or send a replacement at no additional cost to you.
5. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Gofresco Ltd
97b Mary Street
Sheffield
England, S1 4RT
+447778786179
Admin@gofrescoltd.com
6. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Thank you for shopping with Gofresco Ltd. We appreciate your business and are here to assist you with any return or refund needs.